Terms and Conditions

PURPOSE. REMOTE THERAPY.

Remote Psychological Therapy, meaning psychological therapy by phone, email, chat applications or video call software, has a proven therapeutic effectiveness similar to conventional in-person therapy in a large percentage of cases. In any case, the professional who attends your consultation will assess whether this modality is appropriate for you, according to your psychological and emotional situation at the time of the consultation. If remote treatment is not the most appropriate option for you, you will be guided or referred to the type of professional suited to your needs.

#MEJORHABLEMOS:

It is made up of a group of professional psychologists qualified to provide therapeutic services.

PATIENT:

To be a patient of and use the services provided by #MEJORHABLEMOS, you must be over 18 years old and accept the terms and conditions set forth herein.

SESSION LENGTH:

Sessions last 45 minutes.

CANCELLATIONS:

You can cancel a session at least 24 hours in advance from the “Manage my session” link in the confirmation email or from your patient dashboard on the Site. With less than 24 hours' notice, the session can no longer be cancelled from the Site and must be paid in full; in case of an unforeseen event, you can write to us on WhatsApp or at info@mejorhablemos.us and the #MEJORHABLEMOS team will review the case. Some programs can only be cancelled by the team; in that case, write to us to arrange the cancellation.

RESCHEDULING A SESSION:

You can reschedule a session at least 24 hours in advance from the same link or from your patient dashboard, choosing another available time with your professional. With less than 24 hours' notice, write to us and the team will review the case.

NO-SHOWS:

Missing a session without notice will be considered abandonment of treatment by the patient, who loses the right to the previously paid sessions or to the assigned time.

LOCATION:

Sessions take place by video call and must be held in a safe setting for the patient; they cannot be held in places where it is not possible to talk calmly or pay proper attention. Sessions are not accepted in places where the patient's safety is at risk, for example while driving a car, motorcycle, bicycle or any vehicle that puts the person's physical health at risk by not paying full attention to what they are doing.

PAYMENT FOR SESSIONS:

Sessions booked on the Site are paid at the time of booking, through the payment methods available on the Site. If payment is not completed, the time is not reserved and is released in less than an hour. If the #MEJORHABLEMOS team books a session for you and sends you a payment link, you must pay it before 18 hours remain before it starts; otherwise, the assigned time will be released and a new day and time will have to be agreed.

VALIDITY OF SESSION PACKAGES:

Packages of 4 sessions are valid for 60 days from the date of purchase. It is the user's responsibility to book and use the sessions within this period. Once it expires, unused sessions will be considered expired and are neither refundable nor transferable.

REFUNDS:

If you cancel an individual session at least 24 hours in advance, we refund the full amount paid, with no deductions, to the same payment method. If you paid by card, the refund is automatic and may take 5 to 10 business days to appear; if you paid by another method, the #MEJORHABLEMOS team handles it. If the session is part of a package or program, when you cancel it the session returns to your package or program so you can use it on another date. With less than 24 hours' notice, no refund applies.

When cancelling a full package, we refund the amount paid minus the value, at the individual session price, of the sessions already held and of those less than 24 hours away. A full program is refunded in full only if it is cancelled before the first session and more than 24 hours in advance; once started, no refund applies. When a program is cancelled, pending installments are no longer charged. Before confirming the cancellation of a package or program, we tell you the amount that will be refunded. For any question about refunds, you can write to info@mejorhablemos.us.

CONNECTION OR COMMUNICATION FAILURES:

Access and connection to phone networks or the internet by the patient for the therapy session are the patient's sole responsibility. #MEJORHABLEMOS is not liable for any problem caused by the patient's internet connection. If there are connection issues on the professional's side, due to failures of any kind in any of the networks, the patient must wait five (5) minutes; if communication cannot be restored, the session will be rescheduled for another time or day convenient for the patient.

CHANGES TO THESE TERMS AND CONDITIONS:

#MEJORHABLEMOS may change these terms and conditions in whole or in part, so it is advisable to read them periodically. #MEJORHABLEMOS reserves the right to change and/or adapt these Terms and Conditions of Use whenever it deems necessary. The latest version of these Terms and Conditions of Use will be available on the site in the Terms and Conditions section, whose content you declare to know and accept each time you visit or use our services. You acknowledge having read these Terms and agree to them in full. You undertake and guarantee to #MEJORHABLEMOS and its professionals not to use #MEJORHABLEMOS for illegal or unauthorized purposes and/or purposes that distort what these conditions set forth.

GOVERNING LAW AND JURISDICTION:

Any relationship arising from the visitor's access to our Site between the visitor and the Site Owner, and/or the relationship between the Site Owner and the registered patient, will be governed by and construed in full accordance with the laws of the Argentine Republic, excluding any rule of its private international law system or that refers to the application of any law other than Argentine law, and you waive any other law that might apply to you. Likewise, the Courts of the Autonomous City of Buenos Aires will have jurisdiction to settle any dispute or legal proceeding between you and the Site Owner, whatever the cause of the action or claim, and you expressly waive any other jurisdiction that might apply to you.

VIOLATION OF RIGHTS, CONFIDENTIALITY, PRIVACY AND PROFESSIONAL SECRECY

Recording a session (images, sounds, texts or any kind of exchange of information) by either party (patient or therapist) is strictly prohibited. Any misuse of this kind of information constitutes a violation of protected rights. For our part, the #MEJORHABLEMOS psychologists undertake to practice their profession guided by the principles and rules of conduct of the Code of Ethics of the Federation of Psychologists of the Argentine Republic (FEPRA). Among these principles, “Professional Secrecy” governs the practice of psychology. It is understood as a “permanent obligation and right of silence that the psychologist assumes in the course of practicing the profession, whatever the professional relationship, field of activity and type of service, regarding everything known, intuited, perceived or sensed about the people who consult them or whom they treat as patients, being so discreet that nothing can be discovered directly or indirectly, thus preserving their privacy. The duty of professional secrecy continues even after the professional relationship has ended or the patient has died”.

TEXT MESSAGES (SMS) AND WHATSAPP:

If you call our phone line and book a session with our phone assistant, we send you the link to review your details and pay for the session you requested: by WhatsApp, if you use it; otherwise by text message (SMS), only if you verbally agree during the call after the assistant reads you the text message notice (message frequency, message and data rates, STOP and HELP). If you agree, you first receive a text confirming your opt-in and then one text with the link. If you do not agree, we send the link to your email instead. We may also send you session confirmations and reminders by WhatsApp if you agree. We do not send marketing messages by SMS. Message frequency varies with the sessions you book. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, and reply HELP for help or write to info@mejorhablemos.us.

Your phone number and your consent to receive text messages are not shared with third parties or affiliates for marketing or promotional purposes. They are used only by the providers we need to send the messages (the messaging platform), and only for that purpose. Our full Privacy Policy is at mejorhablemos.us/privacy-policy.

Please read these Terms and Conditions carefully before requesting or using our services. If you do not fully accept these Terms and Conditions, please do not request or use our services. If you contact us to request our services, you will be deemed to have accepted these Terms and Conditions. The Terms and Conditions may be changed in whole or in part only by the Site Owner, and such changes will take effect from the moment they are published or posted on the Site or notified to you by any means, whichever comes first. We therefore suggest that you visit them periodically. Violations of the Terms and Conditions will entitle the Site Owner to suspend or terminate the service to the patient who committed them, by action or omission.